RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work
September 28, 2021 at 07:00 AM EDT
RingCentral, Inc. (NYSE:RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, today announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world.
Nat Natarajan, executive vice president, Products and Engineering, at RingCentral, said, “As organizations embrace new hybrid work styles, RingCentral is focused on combating real-world organizational and end-user challenges by delivering capabilities that enable them to run and grow their business. We’re giving customers solutions that are designed to overcome the challenges they face today so they can maximize their potential every single day. From transcriptions and summaries to next-gen analytics and reporting, there’s a new innovation for all parts of the workforce - whether you’re in IT, a line of business role, or an end-user.”
Blair Pleasant, president & principal analyst of COMMfusion, said, “As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost.”
Meeting summaries, live transcription and whiteboard
Jim Lundy, founder and CEO, Aragon Research, said, “Running between meetings and being double booked is a reality many of us are grappling with in today’s corporate world. Getting a downloadable recording transcription with a meeting summary and automated action items is a complete game changer and a huge competitive advantage for RingCentral. Talk about delivering on the promise of making unified communications work for you so you can be more productive and focus on things that actually matter and move your business forward.”
Availability: Live Transcription, Meeting Summaries and Whiteboard will be generally available to customers in Q1’22.
Next-gen analytics deliver breakthrough insights for line of business use cases
With next-gen analytics, users can now unlock insights that were previously impossible to assemble from on-premise and disparate solution approaches. Because RingCentral is born in the cloud, it includes powerful built-in analytics, available in a single pane of glass enabling customers to make business decisions in just a few clicks. Additionally, line of business managers can now enhance their team’s performance and business impact with the power of analytics. The new line of business analytics gives users visibility into communications data on a rich, customizable dashboard and reporting interface, as well as open APIs to help build key performance indicators (KPIs) relevant to their business. Users can now slice and dice data for ad-hoc analysis and create custom reports to make effective, data-backed decisions by helping answer questions such as:
Praneeth Vadrevu, senior data analyst, Lucas Group, said, “RingCentral’s new line of business analytics beta is a very robust tool that allows you to customize dashboards based on your business needs. The API configuration is a very useful automation for our organization which integrates into our data infrastructure. The reporting capabilities help us make better business decisions based on call volume and individual activity. I am so glad that these tools are made available to us now, whereas in the past it was a lot of manual retrieval of reports and ingesting them into Microsoft Excel.”
Dave Michels, principal analyst and founder, TalkingPointz, said, “RingCentral expands its MVP offer with features that appear aimed at organizations with distributed teams. Analytics has long been critical for business success, regardless of department. With the new customizable dashboards and widgets from RingCentral, both IT teams and line of business users will have access to superior business intelligence at no additional cost, enabling organizations to run and grow their business. This offering means users can now access data they need at their fingertips to get the most out of their UCaaS solution, regardless of where their teams are based.”
Availability: Next-gen analytics is available immediately upon request and generally available in Q1’22.
Content sharing via phone rear camera
As teams continue to rely on video to stay connected, RingCentral has introduced further enhancements to help users get the most out of their video interactions. RingCentral is one of the first Unified Communications as a Service (UCaaS) leaders to offer sharing in a meeting via phone rear camera within the RingCentral app, providing a new way for users to share live and real moments.
Availability: Content sharing via phone rear camera will be available in Q4 ‘21.
New RingCentral Rooms capabilities
Hybrid work is now a reality with several people in the office and others working from home, a coffee shop, a train station, or elsewhere. For those in the office, RingCentral is focused on minimizing the risk of being exposed to the virus by creating a no-touch environment with the latest advancements and features including the ability to seamlessly share content, switch from their devices to a meeting room, place phone calls in meeting rooms, and connect existing room systems to RingCentral’s video meetings. Additionally, RingCentral believes it is equally important to create participant equity to ensure that people don’t feel left out. The company continues to make this a priority and show fast-paced innovation to support meeting rooms.
Roopam Jain, vice president of Research, Connected Work at Frost & Sullivan, said, “We cannot let remote workers be at a disadvantage anymore. It is critical that organizations create a level-playing field so remote participants are represented equally on screen, and meetings are more inclusive than ever before. The new RingCentral Rooms innovations are a big step in the right direction, helping to make hybrid work environments a success.”
RingCentral Rooms has already brought touchless experiences after less than two years in the market. These new enhancements will further support businesses as they consider their return to the office, bringing stronger than ever mobility and flexibility. Tight integration across RingCentral’s MVP portfolio creates a leading offering, ensuring users can continue their conversations and work with minimal disruption.
New features include:
RingCentral has also partnered with several hardware vendors including Logitech, Poly and Yealink. Through these partnerships, RingCentral will offer new Rooms appliances that are easy to install, manage and use. The new appliances include:
Availability: New RingCentral Rooms appliances, Mobile to Room, Rooms as a softphone, Proximity sharing, and Room Connector will be generally available to customers in Q4 '21.
© 2021 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, RingCentral MVP, MVP, RingCentral Engage Digital, RingCentral Engage Voice, RingCentral Video, RingCentral Rooms, Glip, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.