Sprint Expands Panama City Beach Call Center
October 01, 2007 at 08:00 AM EDT
Sprint’s (NYSE:S) Panama City Beach-based customer call center continues to play a critical role in the company’s focus on enhancing customer satisfaction and loyalty, and will be expanding the support it provides. As such, the Northwest Florida call center will significantly expand its customer service staff. Sprint announced today that it is actively recruiting for 225 new employees by January 2008. This effort to expand the call center, which today employs approximately 450 customer service representatives, is just one of many efforts Sprint has taken to put customer service at the forefront.
By expanding the Panama City Beach call center operations, Sprint is not only meeting current business needs to improve customer service, but is also launching a newly created national quality control department at the call center. This department augments Sprint’s current quality efforts and is part of the company’s ongoing efforts to provide enhanced service to its customers. The 150 analysts that will be hired for quality control will monitor customer care calls, evaluate the quality of the calls and provide feedback and training to customer service representatives across the company.
“By choosing the Panama City Beach call center as a venue for growing its business, Sprint is tapping into a good pool of customer service professionals in our community,” said Ted Clem, executive director, Bay County Economic Development Alliance. “The Northwest Florida area is an ideal environment for businesses to establish customer service centers because of our good business environment and beautiful, welcoming communities.”
“The growth of the Panama City Beach center plays an important role in helping Sprint enhance the level of service we provide our customers. Our number one goal is to provide exceptional customer support and better serve our customers each and every time they interact with us,” said Joe Meyer, Sprint vice president, customer care. “And, with Panama City Beach being a very small and tight knit community, we couldn’t be more proud and excited to be able to expand our presence right here in Panama City Beach and continue to invest in the community.”
Sprint’s expansion of its customer service capabilities in Panama City Beach/Florida mirrors its investment in enhancing its Sprint and Nextel networks in Florida to the tune of approximately $166 million during the first half of 2007. This significant investment included network upgrades and the addition of more than 300 cell sites across the state. This year’s network investment is on top of approximately $427 million spent on the Sprint and Nextel networks in 2006.
Sprint is currently hiring for both customer service representatives as well as quality control analysts and is hosting weekly job fairs at 200 Beckrich Road in Panama City Beach on October 3, October 10 and October 17 from 2 p.m. – 7 p.m. If interested candidates are unable to attend a job fair, Sprint is accepting resumes online at www.sprint.com/careers, Job ID 59333.
About Sprint Nextel
Sprint Nextel offers a comprehensive range of services bringing mobility to consumer, business and government customers. Sprint Nextel is widely recognized for developing, engineering and deploying innovative technologies, including two robust wireless networks offering industry leading mobile data services; instant national and international walkie-talkie capabilities; and an award-winning and global Tier 1 Internet backbone. For more information, visit Sprint.com.