As Temperatures Drop, Illinois American Water Urges Customers to Prepare for Cold Weather
November 30, 2020 at 12:09 PM EST
With colder weather arriving across the state, Illinois American Water is reminding homeowners to take steps to prevent water damage from frozen and burst pipes.
Before temperatures are below freezing customers should:
When temperatures stay below freezing customers should:
If pipes freeze customers should:
When customers are away, they should:
Customers are also encouraged to ensure their contact information is up to date to receive important water service information should their service be impacted. Customers can manage their account online at illinoisamwater.com. They can also call 800.422.2782 to update contact information.
About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
Illinois American Water ranked #1 in Customer Satisfaction