TurningPoint's O2 Application Streamlines Business Processes & Speeds Service Delivery
October 07, 2020 at 04:00 AM EDT
ROCKVILLE, Md., Oct. 7, 2020 /PRNewswire-PRWeb/ -- Business operations depend on reliable, secure Internet connectivity – especially now, as many US companies have transitioned employees to a work-from-home status in response to the coronavirus pandemic. TurningPoint Global Solutions is partnering with Charter Communications to meet the challenge, supporting Charter's Spectrum Total Connect business – an end-to-end managed service offering from Charter to large enterprises with multiple locations.
Now, TurningPoint has deployed its proprietary O2 order management portal, white-labeled as "MyConnect," to help the Charter team seamlessly move through the order fulfillment process at scale. This portal provides bulk order uploads and automated acquisition of service quotes from various carriers – expediting orders and reducing processing time from weeks to days. Easy-to-use dashboards provide managers with at-a-glance insights into order status, volumes, locations, and details of ordered services. TurningPoint's order fulfillment specialists work with the Charter's sales and management staff to move orders through the process seamlessly and resolve any challenges that arise.
TurningPoint's CEO, Bangalore Shivacharan, says the benefits to Charter are significant.
The implementation of the O2 portal is the latest success in a long history of support that TurningPoint has provided for the Charter.
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SOURCE Turning Point Global Solutions LLC