American Water Launches New Website to Benefit Customers
September 15, 2020 at 11:00 AM EDT
American Water (NYSE: AWK), the largest publicly traded U.S. water and wastewater utility company, announced today that it has successfully launched a new and improved website for all of its regulated water and wastewater customers across its service territories.
The new mobile-friendly website is easier to use, more visually engaging, and simpler for our customers to find the information they need faster. Features of the new website include:
“At American Water, our customers are at the center of everything we do and it is essential that we focus on giving them convenient access to information and the responsive, personal service that they expect and deserve—every day, at any time,” said Deb Degillio, Chief Customer Officer. “We launched this new website in direct response to feedback from our customers, who told us how they wanted to interact with American Water.”
Customers will still be able to easily access their MyWater accounts through this newly developed, mobile-friendly web site. American Water’s MyWater portal allows customers to effortlessly make payments, view their water usage history and receive alert notifications from any location, 24 hours a day, 7 days a week.
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