Nuvi Engage Empowers Marketers to Improve Customer Experience through Social Customer Care
September 11, 2020 at 09:31 AM EDT
Providing customer care on social media platforms with Nuvi Engage can reverse negative sentiment, enhance customer experience, and bolster customer loyalty.
(PRUnderground) September 11th, 2020
Nuvi’s, the Social Customer Experience (CX) company, new Engage software streamlines social media engagement with customers across platforms, delivering increased customer satisfaction with brands’ social media and, by extension, the brands themselves.
Enterprise customer service teams receive thousands or more social messages, comments, or mentions every day. This sheer amount of customer engagements is unmanageable. Realizing this need, Nuvi set out to create a social customer experience platform that organizes and enhances a customer services team’s ability to assist customers at scale.
Nuvi Engage’s features foster collaboration among customer service teams and other departments, allowing team members to claim and assign incoming messages, flag real-time high priority messages, and make internal notes about conversations. Its unified inbox for multiple platforms and customizable queues save valuable time customer service representatives can put towards responding to additional messages more personally. Additionally, marketing teams are empowered to build comprehensive customer profiles after learning from their conversations with customers across platforms
A study by Forrester found that 80% of consumers utilize social platforms to engage with brands. By providing social customer care on these platforms with Nuvi, businesses create personal connections with customers. Customers that receive a response from brands on social media are willing to spend up to 20% more and are 30% more likely to recommend the brand according to a study performed by Twitter.
To read more about social customer care with Nuvi, click here.
Nuvi is a customer experience management and social analytics software platform built on an industry-leading language engine. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.
For more information, see Nuvi in action.
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