Illinois American Water Upgrading Local Water System; Replacing over 22,000 Feet of Water Main and Upgrading a Pump Station
June 23, 2020 at 17:19 PM EDT
Illinois American Water is investing over $6.7 million to replace over 22,000 feet, or 4.2 miles, of water main in the local water system. The Grand Boulevard pump station will also be upgraded with energy saving technology.
Pump Station Projects
Water Main Replacement Projects
Eric Larson, Senior Operations Manager, explained the company has a process in place to decrease customer impact. He said, “We understand construction in customers’ neighborhoods can cause a temporary inconvenience. Our priority is to work as safely and as quickly as possible. There’s nothing more important than the safety of our employees and contract employees. We thank our customers for their understanding as we upgrade their water service.”
Larson added that the upgrades include larger sized water mains to support water flow and pressure for water quality and fire protection. He said, “We are committed to providing quality, reliable water service to homes, businesses and fire hydrants.”
Customers affected by a main replacement project will be notified via a letter about the impact and any necessary steps. The letter will include a local contact for questions. In addition, Illinois American Water and the contractor(s) on the projects will provide continuous updates as work occurs. These updates may be provided via door hangers as well as via Illinois American Water’s customer notification system which contacts customers via phone, phone and text, or email based on customer preferences. Customers are encouraged to log on to the company’s web self‐service portal at www.amwater.com to enter their contact information and preferences. Customers who do not have Internet access can contact the customer service center at 800-422-2782 to update their contact information.
About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.
Illinois American Water ranked #1 in Customer Satisfaction