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Illinois American Water Replacing over 9,700 Feet of Water Main in Pekin Water System

Illinois American Water is investing over $2.9 million to replace over 9,700 feet, or 1.8 miles, of water main in Pekin’s water system. Much of the water main installed will be increased in size to support water flow and pressure for continued water quality and fire protection.

The work includes projects across the City of Pekin. To view a map of where work is planned please visit While construction is occurring motorists should use caution when driving in the construction areas and obey traffic signs, detour routes and flaggers.

Eric Larson, Senior Operations Manager, explained the company works to replace water mains annually to keep up with aging infrastructure. He said, “Like other water systems across the country, our water infrastructure is reaching the end of its useful lifespan. Strategic investments support continued reliable water service today and for future generations.”

Illinois American Water’s water main replacement program focuses on replacing mains where leaks occur, or the size of the pipe is no longer sufficient. Larson said, “This work supports adequate water pressure to homes and businesses for service and fire protection. Main breaks are also reduced, decreasing impact to traffic.”

Customers affected by a main replacement project will be notified via a letter about the impact and any necessary steps. The letter will include a local contact for questions. In addition, Illinois American Water and the contractor(s) on the projects will provide continuous updates as work occurs. These updates may be provided via door hangers as well as via Illinois American Water’s customer notification system which contacts customers via phone, phone and text, or email based on customer preferences. Customers are encouraged to log on to the company’s web self-service portal at to enter their contact information and preferences. Customers who do not have Internet access can contact the customer service center at 800-422-2782 to update their contact information.

About Illinois American Water - Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 1.3 million people. American Water also operates a customer service center in Alton and a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

Illinois American Water ranked #1 in Customer Satisfaction
with Large Water Utilities in the Midwest according to the J.D. Power
2020 Water Utility Residential Customer Satisfaction Study
For J.D. Power 2020 award information, visit


Media Contact:  Karen Cotton, External Affairs Manager, 309.566-4126 or

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