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As Temperatures Drop, New Jersey American Water Reminds Customers to Prepare for Winter Weather

New Jersey American Water knows that the winter season is only right around the corner. As the seasons change and temperatures drop, the company is urging homeowners to take the appropriate action right now in order to protect their pipes against frigid weather and protect against costly plumbing repairs.

“It is important for New Jersey residents to be proactive as we head into the winter season,” explained Tom Shroba, vice president of Operations for New Jersey American Water. “One of the biggest and most costly risks a home or business owner can face are frozen pipes. As temperatures drop, we urge home and business owners to take the appropriate preventative steps to winterize their pipes before a disaster strikes.”

New Jersey American Water encourages customers to be mindful of the following tips and take the necessary precautions as we enter the winter season:

Before Cold Weather Sets In:

  • Make sure everyone in your home knows where the main water shut-off valve is located so you can turn off the water in an emergency. The valve is typically located where the water line enters the home. This could be in the basement, crawlspace, or utility closet. When you locate the valve, be sure to mark it with an identification tag.
  • Check for pipes that pass through unheated spaces or rooms, such as crawlspaces, basements, garages, or uninsulated exterior walls.
  • Protect exposed pipes by wrapping them with heat tape, pre-molded foam rubber sleeves or fiberglass insulation, available at hardware stores. If you have installed heat tape on exposed pipes, inspect the tape for cracks or fraying and make any needed repairs.
  • If your water meter is outside, make sure your meter lid is closed tightly.
  • Eliminate sources of cold air near pipes by sealing openings or cracks that could cause drafts. Close air vents in crawlspaces.
  • Drain all outdoor garden hoses, roll them up and store them inside to prevent cracking. If you have an indoor valve for the outside faucet(s), shut it off and drain water from pipes leading to the faucet(s).
  • Turn off and drain your irrigation system.
  • If you are going to be away for a few days or more, leave your thermostat at 55 degrees to prevent freezing.
  • If no one will be home for an extended period of time during the winter months, consider contacting New Jersey American Water at (800) 272-1325 to turn your water off and hire a plumber to drain your system. By doing this, there will be no water in your pipes to freeze if your furnace stops working.

When Temperatures Fall Below Freezing

  • If your kitchen or other sinks are located against exterior walls, be sure to open cabinets in that space to allow warm air to reach the pipes.
  • Allow a small trickle of water to run overnight to keep pipes from freezing and collect water in a bucket or tub to use for other purposes.
  • If your pipes do freeze, shut off the water immediately.
  • Do not attempt to thaw frozen pipes unless the water is shut off – freezing can often cause unseen cracks in pipes or joints that will leak when thawed.
  • Apply heat to a frozen pipe by warming the air around it – avoid the use of kerosene heaters or open flames.
  • Once the pipes have thawed, slowly turn the water back on and check for cracks and leaks.

New Jersey American Water also advises that sub-freezing temperatures can hasten aging water mains to break and cause unsafe driving conditions. If you see a leak, or your water service is disrupted, please contact the company’s Customer Service Center toll-free at (800) 272-1325.

New Jersey American Water has prepared a cold weather infographic with winter tips and suggested preparations. For more information, visit the “Wise Water Use” page on the company’s website at

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.7 million people. For more information, visit and follow New Jersey American Water on Twitter and Facebook.

About American Water

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.


Chelsea Kulp
External Affairs Manager

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