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New Jersey American Water to Begin New Treatment Process in Monmouth & Ocean Counties

Later this month, New Jersey American Water customers should notice less chlorinated smell and taste in their drinking water while continuing to receive reliable water service that meets or exceeds state and federal standards. Beginning the week of May 28, New Jersey American Water will be changing its water treatment disinfectant for customers in Monmouth and Ocean Counties from free chlorine to chloramine, which is a mixture of chlorine and ammonia approved by the New Jersey Department of Environmental Protection and the U.S. Environmental Protection Agency (EPA).

The switch to chloramine is necessitated by new regulations implemented by the EPA to reduce “disinfection byproducts” associated with chlorinated drinking water. As a disinfectant, chlorine reacts with naturally occurring organic materials found in raw water and the byproducts of that reaction could be attributed to some health risks. Chloramine is not as reactive with organic materials, and thereby produces less disinfection byproducts.

“The use of chloramine is new to our customers in Monmouth and Ocean Counties, but it is a water treatment process that has been in use for 90 years. Chloramine is used in other areas of New Jersey American Water’s distribution system and is common across the U.S. and other utilities in New Jersey,” said Steve Schmitt, New Jersey American Water’s vice president of operations. “Chloramine is a very effective disinfectant that allows us to maintain high-quality, reliable water service for customers as well an exceptional record of meeting state and federal standards.”

New Jersey American Water advises kidney dialysis patients to consult their physicians to determine what modifications should be made in their treatment process to filter chloramine-treated water. Water treated with chloramine is safe for dialysis patients to ingest. Fish owners should also take precaution with the changeover to chloramine as it may be toxic to fish. Products can be obtained at pet stores that will remove chloramine from tap water prior to filling fish tanks.

New Jersey American Water has established a website that provides customers with more information about chloramine at

The changeover to chloramine will affect New Jersey American Water customers in the following municipalities: Aberdeen Township, Allenhurst, Asbury Park City, Avon, Bayhead, Belmar, Bradley Beach, Brick, Colts Neck Township, Deal, Eatontown, Fair Haven, Farmingdale (partially), Highlands, Holmdel Township, Interlaken, Keansburg, Lake Como, Little Silver, Loch Arbor Village, Long Branch City, Matawan, Middletown Township, Monmouth Beach, Neptune City, Neptune Township (incl. Ocean Grove), Ocean Township, Oceanport, Red Bank, Rumson, Sea Bright, Shorelands, Shrewsbury, Shrewsbury Township, Toms River (Montoloking) Tinton Falls, Union Beach, and West Long Branch.

New Jersey American Water, a wholly owned subsidiary of American Water (NYSE: AWK) is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.5 million people. Founded in 1886, American Water is the largest publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in more than 30 states, as well as parts of Canada. More information can be found by visiting


New Jersey American Water
Richard G. Barnes, 856-782-2371

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