New Jersey American Water Launches Online Service for Customers
December 14, 2009 at 11:40 AM EST
CHERRY HILL, N.J., Dec. 14 /PRNewswire/ -- New Jersey American Water residential customers are accustomed to the convenience of 24-hour customer service, but a new website is making it easier for those customers to manage their accounts quickly and easily at a time convenient for them.
The new site, www.amwater.com/myh2o, enables customers to take care of some of the most common reasons they have contacted the company in the past, from requesting appointments for turning service on or off to managing their account, checking their balance and paying their bills. Customers with more than one property will be able to see all of their accounts at a glance.
"We're confident the new site will help all of our customers - those who can take care of these common tasks online, and those who need to speak with one of our representatives," said John Bigelow, president of New Jersey American Water. "Customers who can use the site will benefit from taking care of these tasks when it's most convenient for them. If a customer needs to speak with one of our representatives - who are available 24 hours a day - we will be able to answer their calls and resolve their concerns more quickly."
Any New Jersey American Water residential customer can sign up for an online account and begin using that account. All they need is the address of the property and the account number found on their most-recent billing statement, Bigelow said.
New Jersey American Water, a wholly owned subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and/or wastewater services to approximately 2.5 million people. Founded in 1886, American Water is the largest investor-owned U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs more than 7,000 dedicated professionals who provide drinking water, wastewater and other related services to approximately 15 million people in 32 states and Ontario, Canada. More information can be found by visiting www.amwater.com.
SOURCE New Jersey American Water